Job Openings

Title Clerk

JOB DESCRIPTION
This position is responsible for processing vehicle titles using the respective states/agencies guidelines in a timely and accurate manner to assure a high level of customer satisfaction while satisfying Don Bessette Motor's policies.

RESPONSIBILITIES
 Accurately process incoming titles daily from dealerships, match the consignor checks daily to the title and invoice.
 Answer customer inquiries or concerns in person, e-mail, fax or telephone in a professional, customer- focused manner.
 Open and accurately record incoming titles daily according to established procedures.
 Troubleshooting and problem resolution specific to titles; odometer discrepancies, power of attorney, etc.
 Match sold titles with invoices.
 Maintains a professional, calm manner when negotiating with difficult or upset customers.
 Maintains a high level of confidentiality.
 Contributes to and encourages others to demonstrate a team focused, values based, service culture throughout the company.
 Contributes to effective operations by providing support where and when as needed on sale/customer promotion dates.
 Performs other duties as assigned or requested to assure optimum service levels.
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Service Technician

JOB DESCRIPTION
Maintains service operations by inspecting and maintaining vehicles.

RESPONSIBILITIES
  • Keeps equipment available for use by inspecting and testing vehicles; completing preventive maintenance such as, engine tune-ups, oil changes, tire rotation and changes, wheel balancing, replacing filters.
  • Maintains vehicle functional condition by listening to operator complaints; conducting inspections; repairing engine failures; repairing mechanical and electrical systems malfunctions; replacing parts and components; repairing body damage.
  • Verifies vehicle serviceability by conducting test drives; adjusting controls and systems.
  • Complies with state vehicle requirements by testing engine, safety, and combustion control standards.
  • Maintains vehicle appearance by cleaning, washing, and painting.
  • Maintains vehicle records by recording service and repairs.
  • Keeps shop equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
  • Contains costs by using warranty; evaluating service and parts options.
  • Keeps supplies ready by inventorying stock; placing orders; verifying receipt.
  • Updates job knowledge by participating in educational opportunities; reading technical publications.
  • Accomplishes maintenance and organization mission by completing related results as needed.


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Service Advisor

JOB DESCRIPTION
We are looking for a competent, friendly service advisor to join our automotive shop. In this role, you will act as the point of contact for our automotive customers, initially greeting them, explaining our services. 

RESPONSIBILITIES
  • Greet customers upon arrival to shop
  • Ascertain reason for customer visit through verbal interview and visual assessment of vehicle
  • Connect customers with appropriate automotive mechanic or technician
  • Consult with mechanics regarding appropriate service options
  • Develop as many solution methods as possible, attempting to keep costs low
  • Explain all service options to customers including time and cost estimates
  • Provide in-depth information on original equipment manufacturer (OEM) part options
  • Advise customers on warranty protections and other potential cost-saving service options
  • Track maintenance or repair status, fill out reports on labor and cost of all services
  • Perform post-service inspection with customers and answer any questions they may have
  • Ring up customers at the front desk and facilitate financial transactions
  • Perform customer service duties, i.e. answering the phone, scheduling service appointments, and calling customers to inform them their vehicles are ready for pick up
  • Manage shop workflow and schedule for mechanics and technicians
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Contact

Don Bessette Motors

  • Don Bessette Hyundai: 701-852-3300

Hours

  • Monday 9am-6pm
  • Tuesday 9am-6pm
  • Wednesday 9am-6pm
  • Thursday 9am-6pm
  • Friday 9am-6pm
  • Saturday 9am-6pm
  • Sunday Closed